Terms and conditions

Please note, by placing an order you accept our terms and conditions

  • Free delivery covers the following postcodes: OX 1 – 2 – 3 – 4 – 5 – 11 – 12 – 13 – 14 – 18 – 28 – 29 – 33
  • Deliveries made by 3.5 tonne tipping trucks. Deliveries made close as possible to ‘drop zone’.
  • Deliveries made on even firm ground only. No access over grass (unless guaranteed that the vehicle can be towed out in the event of getting stuck).
  • We suggest laying a groundsheet on the floor prior to delivery then covering with one of our tarpaulins (see relevant costs when ordering)
  • Gate width required for our vehicles is 3 metres.
  • If using our stacking service please make sure clear access is available to the area in which the logs are to be stacked.
  • We will provide the wheelbarrow.
  • Deliveries made within 1-2 days of order in busier times this could be extended to 3-4 days.

Please note, by placing an order you accept our terms and conditions

national delivery details

Our delivery partner can deliver a bulk bag of our premium kiln dried logs anywhere in mainland UK (Call for other areas). The vehicle requires sufficient width to reach your property and a flat level surface to offload. A pallet jack is used to manoeuvre the load onto your property. Without this, the delivery will be to kerbside only. See below for full details and terms and conditions.

Terms and Conditions
    • All national deliveries will be ‘Economy’ which is 3-5 working days from despatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Economy delivery is included when delivered via our national delivery network within mainland England and Wales. Call for delivery information if you are in Scotland or not in mainland England or Wales.
      Orders received by 3:00 p.m. will be despatched on the next working day and delivered within the specified lead time as quoted on the website.
    • Economy Delivery Service has delivery times between 9:00 a.m. and 5:00 p.m. This is termed as an ‘open booking’ with no time specified, just the day that you have selected for delivery.
    • In the event of you agreeing to a delivery and not being at home during the agreed time period, or there not being a safe place to leave the goods, a redelivery charge of £20.00 per pallet will be made.
    • Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
    • In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.
    • All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
    • On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.
    • Any delivery issues must be reported immediately to Ford Logs Ltd.
    • Lead times may extend during busy periods.

Please note, by placing an order you accept our terms and conditions

  • Free delivery covers the following postcodes: OX 1 – 2 – 3 – 4 – 5 – 11 – 12 – 13 – 14 – 18 – 28 – 29 – 33
  • Deliveries made by 3.5 tonne tipping trucks. Deliveries made close as possible to ‘drop zone’.
  • Deliveries made on even firm ground only. No access over grass (unless guaranteed that the vehicle can be towed out in the event of getting stuck).
  • We suggest laying a groundsheet on the floor prior to delivery then covering with one of our tarpaulins (see relevant costs when ordering)
  • Gate width required for our vehicles is 3 metres.
  • If using our stacking service please make sure clear access is available to the area in which the logs are to be stacked.
  • We will provide the wheelbarrow.
  • Deliveries made within 1-2 days of order in busier times this could be extended to 3-4 days.

Please note, by placing an order you accept our terms and conditions

national delivery details

Our delivery partner can deliver a bulk bag of our premium kiln dried logs anywhere in mainland UK (Call for other areas). The vehicle requires sufficient width to reach your property and a flat level surface to offload. A pallet jack is used to manoeuvre the load onto your property. Without this, the delivery will be to kerbside only. See below for full details and terms and conditions.

Terms and Conditions
  • All national deliveries will be ‘Economy’ which is 3-5 working days from despatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Economy delivery is included when delivered via our national delivery network within mainland England and Wales. Call for delivery information if you are in Scotland or not in mainland England or Wales.
    Orders received by 3:00 p.m. will be despatched on the next working day and delivered within the specified lead time as quoted on the website.
  • Economy Delivery Service has delivery times between 9:00 a.m. and 5:00 p.m. This is termed as an ‘open booking’ with no time specified, just the day that you have selected for delivery.
  • In the event of you agreeing to a delivery and not being at home during the agreed time period, or there not being a safe place to leave the goods, a redelivery charge of £20.00 per pallet will be made.
  • Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
  • In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.
  • All goods must be checked on arrival and delivery paperwork signed unless prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.
  • On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.
  • Any delivery issues must be reported immediately to Ford Logs Ltd.
  • Lead times may extend during busy periods.
mobile 07880 690 925    office 01367 718551  email logs@nullfordlogs.co.uk